Emotional Intelligence

About the Course

Effective leadership starts from within. This interactive course explores Emotional Intelligence (EQ) as a core leadership capability, bridging self-awareness, social awareness, and human connection. Participants gain a deeper understanding of how emotions influence thinking, behavior, communication, and decision-making, and how the brain, memory, and cognition shape emotional response. Through practical discussion, real-life examples, and reflection, participants learn to lead with greater presence, empathy, and impact.

What You Will Learn

• Explain what Emotional Intelligence is, why it matters, and how it impacts leadership effectiveness and relationships
• Recognize emotional triggers, patterns, and internal responses, and how they shape behavior and decisions
• Read others' emotions, understand unspoken dynamics, and respond with empathy and clarity
• Understand how emotional connection is formed, maintained, and broken, and how leaders can intentionally manage it
• Apply a working understanding of the brain's role in emotions, reactions, and regulation
• Explain how memory and cognition influence perception, interpretation, and emotional response

Key Topics & Agenda

• Foundations of Emotional Intelligence
• Self-Awareness and Emotional Regulation
• Social Awareness and Empathy
• Emotional Connection and Influence
• The Emotional Brain: How We React and Why
• Memory, Cognition, and Meaning-Making

Related Roles

Executive / Senior Leader, People Manager / Team Lead, HR & People Professional, Change & Transformation Lead