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Impactful Feedback
Conversations That Build Trust and Performance
About the Course
Giving and receiving feedback is one of the most critical, yet most avoided, leadership skills. Done poorly, feedback damages trust and motivation. Done well, it becomes a powerful driver of growth, alignment, and performance. This course builds the mindset and skills to engage in feedback conversations with clarity, courage, and respect: delivering developmental feedback, receiving feedback without defensiveness, and turning everyday conversations into opportunities for continuous improvement.
What You Will Learn
- Explain how impactful feedback supports growth, builds trust, and strengthens individual and team performance
- Apply practical techniques and structured steps to give feedback that is clear, specific, and development-focused
- Solicit, process, and learn from feedback, even when it is uncomfortable or poorly delivered
- Convert poor feedback into developmental feedback
- Recognize how cognitive biases, such as the false consensus effect, distort feedback conversations and outcomes
- Understand emotional and behavioral responses to feedback and how to work with them
Key Topics & Agenda
- Definition of Feedback and Why It Matters
- Emotional and Behavioral Responses to Feedback
- What Makes Feedback Effective
- Steps for Giving Impactful Feedback
- Converting Poor Feedback into Developmental Feedback
- How to Receive Feedback Constructively
- Cognitive Biases in Feedback (False Consensus Effect)
Related Roles
Executive / Senior Leader, People Manager / Team Lead, HR & People Professional, Scrum Master / Agile Coach, Change & Transformation Lead