Navigating Conflict with Confidence

About the Course

Conflict at work is normal, but unmanaged conflict is costly. This interactive course builds the awareness, skills, and practical tools to recognize, understand, and effectively resolve conflict in professional environments. Using Resolve9: The Conflict Compass, participants learn to navigate tension with clarity, emotional balance, and intentional choice, turning conflict into collaboration and growth rather than avoidance or escalation.

What You Will Learn

• Define conflict, explore the hierarchy of disagreement, and distinguish types of conflict at work
• Understand how culture, values, and power dynamics shape perceptions of conflict and behavior
• Identify your default conflict responses and how they serve, or limit, you in different situations
• Apply Resolve9: The Conflict Compass to diagnose conflict, balance opposing needs, and choose effective responses
• Engage in difficult conversations with empathy, curiosity, and clarity
• Reframe conflict as an opportunity for learning, alignment, and stronger collaboration

Key Topics & Agenda

• What Is Conflict? Definitions and Myths
• Hierarchy of Disagreement
• Types of Conflict in Organizations
• Culture, Power, and Conflict
• Conflict Styles and Behavioral Patterns
• Resolve9: The Conflict Compass
• From Tension to Collaboration

Related Roles

Executive / Senior Leader, People Manager / Team Lead, HR & People Professional, Scrum Master / Agile Coach, Change & Transformation Lead